Welcome to TEAM AIRPOWER

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Delivery Policy

Shipping, Return & Refund Policy

Shipping Policy:

Team Air Power offer a standard two-day courier service to United Kingdom and Republic of Ireland.

Prices as follows:

 

Standard (up to 30 kg)

Pallett (for Compressors)

Northern Ireland

£9.60

£66.00

Ireland

£12.00

£78.00

United Kingdom

£16.80

£96.00

Orders placed before 1pm will be dispatched the same day using our standard two-day delivery service. We will however try our best to dispatch orders placed after this time but we cannot guarantee this.

No shipping available Saturdays, Sundays or Public Holidays.

Return & Refund Policy:

If you are not entirely satisfied with your purchase, we're here to help.

You have 14 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. We recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • Your item must be in the original packaging. 
  • Your item needs to have the receipt or proof of purchase. 
  • Once we receive your item, we will inspect it and notify you that we have received your returned item. 
  • We will immediately notify you on the status of your refund after inspecting the item. 
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 14 days. 
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Cancellations

  • Any request to cancel an order / back order must be made in writing emailed to counter@Teamairpower.co.uk
  • If accepted, a cancellation number will be issued and is to be retained by the customer for reference as credits will not be issued without it.
  • Orders to be shipped directly from manufacturer must be cancelled within 2 hours. In any case, cancellations will not be accepted if the goods have been dispatched by the manufacturer.
  • Team will not accept any cancellation if a manufacturer extends the expected or promised date.

Delivery

  • Any discrepancy with deliveries from Team must be reported within 3 working days.
  • It is your responsibility to check the condition of your consignment whilst in the presence of the delivery driver and sign accordingly if the consignment is damaged. This also applies if required delivery time is not met and if the stated number of parcels are not present. Any claims cannot be accepted if the details are not made apparent on the consignment note

Customer order errors

  • Any discrepancy with deliveries from Team must be reported within 3 working days.
  • It is your responsibility to check the condition of your consignment whilst in the presence of the delivery driver and sign accordingly if the consignment is damaged. This also applies if required delivery time is not met and if the stated number of parcels are not present. Any claims cannot be accepted if the details are not made apparent on the consignment note
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